:root{
  --navy:#0b2947;--navy-2:#123d65;--navy-3:#1b527d;--blue:#2e7db0;--teal:#16a085;--teal-2:#24c7a5;
  --orange:#ef7d00;--gold:#d99a19;--green:#15915f;--red:#df3d48;--amber:#e8a11a;--purple:#7657c8;
  --bg:#f4f7fb;--panel:#fff;--panel-2:#f8fafc;--line:#dbe4ee;--text:#18324d;--muted:#6f8297;--soft:#edf3f8;
  --shadow:0 16px 42px rgba(15,35,60,.09);--shadow-sm:0 8px 22px rgba(15,35,60,.08);--radius:18px;
}
*{box-sizing:border-box}html{scroll-behavior:smooth}html,body{margin:0;min-height:100%;font-family:Inter,Segoe UI,Tahoma,Arial,sans-serif;color:var(--text);background:var(--bg)}
button,input,select,textarea{font:inherit}button{cursor:pointer}.hidden{display:none!important}a{color:inherit}.is-loading{overflow:hidden}
body[data-dark="true"]{--bg:#0d1725;--panel:#111d2c;--panel-2:#152334;--line:#27384b;--text:#e7eef7;--muted:#9fb0c3;--soft:#172638;--shadow:0 16px 42px rgba(0,0,0,.28);--shadow-sm:0 8px 22px rgba(0,0,0,.22)}
body[dir="rtl"]{font-family:Tahoma,Segoe UI,Arial,sans-serif}

/* Splash */
.splash{position:fixed;inset:0;z-index:9999;display:grid;place-items:center;overflow:hidden;background:radial-gradient(circle at 50% 61%,rgba(36,199,165,.16),transparent 33%),linear-gradient(135deg,#07192c,#050b1d 55%,#0c263c);color:#fff;transition:opacity .65s ease,visibility .65s ease}
.splash.hide{opacity:0;visibility:hidden}.splash-grid{position:absolute;inset:0;background-image:linear-gradient(rgba(79,142,184,.08) 1px,transparent 1px),linear-gradient(90deg,rgba(79,142,184,.08) 1px,transparent 1px);background-size:52px 52px;animation:gridMove 18s linear infinite}
.splash-glow{position:absolute;width:460px;height:460px;border-radius:50%;filter:blur(90px);opacity:.16}.splash-glow-a{background:#16a085;left:-160px;top:20%}.splash-glow-b{background:#ef7d00;right:-200px;bottom:-80px}
.splash-copy{position:absolute;top:8%;width:min(95vw,1400px);text-align:center;z-index:4}.splash-copy>span{display:block;font-weight:800;font-size:17px;letter-spacing:.38em}.splash-copy h1{margin:9px 0 5px;font-size:clamp(38px,5vw,74px);letter-spacing:-.03em;white-space:nowrap}.splash-copy h1 b{color:#43e4c1}.splash-copy p{margin:0;color:#c7d7e8;font-size:19px}
.splash-core{position:relative;width:390px;height:390px;display:grid;place-items:center;z-index:4}.logo-disc{position:relative;z-index:5;width:188px;height:188px;border-radius:50%;display:grid;place-items:center;background:#fff;border:10px solid rgba(255,255,255,.94);box-shadow:0 0 60px rgba(36,199,165,.28);animation:logoFloat 3.1s ease-in-out infinite}.logo-disc img{width:128px}
.orbit{position:absolute;border:1px solid rgba(67,228,193,.46);border-radius:50%;animation:spin 12s linear infinite}.orbit:after{content:"";position:absolute;width:9px;height:9px;border-radius:50%;background:#43e4c1;box-shadow:0 0 18px #43e4c1}.orbit-a{inset:24px}.orbit-a:after{top:1px;left:50%}.orbit-b{inset:0;border-style:dashed;animation-duration:18s;animation-direction:reverse}.orbit-b:after{right:9%;bottom:16%;background:#f6a12b;box-shadow:0 0 18px #f6a12b}
.flow-node{position:absolute;z-index:6;display:flex;align-items:center;gap:8px;padding:8px 12px;border:1px solid rgba(255,255,255,.16);border-radius:999px;background:rgba(8,25,43,.72);backdrop-filter:blur(8px);font-size:12px;font-weight:800;color:#dce8f3;box-shadow:0 10px 24px rgba(0,0,0,.18)}.flow-node i{width:8px;height:8px;border-radius:50%;background:#43e4c1;box-shadow:0 0 14px #43e4c1}.flow-node-a{left:-14px;top:44%}.flow-node-b{right:-18px;top:28%}.flow-node-b i{background:#f6a12b;box-shadow:0 0 14px #f6a12b}.flow-node-c{right:15px;bottom:12%}.flow-node-c i{background:#7dd3fc;box-shadow:0 0 14px #7dd3fc}
.splash-trust{position:absolute;bottom:10%;display:flex;gap:72px;z-index:5}.splash-trust div{display:grid;text-align:center}.splash-trust b{font-size:15px}.splash-trust span{margin-top:4px;color:#9fb3c8;font-size:12px}.splash-ribbon{position:absolute;left:-5%;right:-5%;bottom:-3px;height:92px;transform:rotate(-1.3deg);z-index:2;filter:drop-shadow(0 -8px 18px rgba(239,125,0,.20))}.splash-ribbon span{position:absolute;left:0;right:0}.splash-ribbon span:nth-child(1){top:0;height:56px;background:linear-gradient(180deg,#ff9b2f 0%,#ef7d00 100%);box-shadow:0 -2px 0 rgba(255,210,150,.45) inset}.splash-ribbon span:nth-child(2){top:53px;height:13px;background:linear-gradient(180deg,#ffd89c 0%,#f5b55c 100%);opacity:.95}.splash-ribbon span:nth-child(3){top:66px;height:26px;background:linear-gradient(180deg,#fff7ea 0%,#ffe9c9 100%);opacity:.98}
@keyframes gridMove{to{background-position:52px 52px}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes logoFloat{50%{transform:translateY(-8px)}}@keyframes pulse{50%{opacity:.45}}

/* Login */
.login-view{min-height:100vh;padding:26px;display:grid;place-items:center;background:radial-gradient(circle at 16% 14%,rgba(22,160,133,.13),transparent 26%),radial-gradient(circle at 88% 86%,rgba(239,125,0,.1),transparent 24%),#eef4f8}
.login-shell{width:min(1160px,100%);min-height:690px;display:grid;grid-template-columns:1.3fr .82fr;border-radius:28px;overflow:hidden;background:var(--panel);box-shadow:0 30px 80px rgba(10,40,70,.18);border:1px solid rgba(181,200,218,.6)}
.login-visual{position:relative;padding:42px;color:#fff;background:linear-gradient(145deg,rgba(8,33,57,.95),rgba(10,52,77,.96)),linear-gradient(135deg,#071b31,#123d65);overflow:hidden}
.login-visual:before{content:"";position:absolute;inset:0;background-image:linear-gradient(rgba(97,162,198,.08) 1px,transparent 1px),linear-gradient(90deg,rgba(97,162,198,.08) 1px,transparent 1px);background-size:48px 48px}.login-visual:after{content:"";position:absolute;width:520px;height:520px;border:1px solid rgba(73,207,177,.19);border-radius:50%;right:-240px;top:80px;box-shadow:0 0 0 80px rgba(73,207,177,.035),0 0 0 160px rgba(73,207,177,.025)}
.login-visual-brand,.login-visual-copy,.login-flow{position:relative;z-index:2}.login-visual-brand{display:flex;align-items:center;justify-content:space-between}.login-visual-brand img{width:148px;padding:7px 9px;border-radius:12px;background:#fff;box-shadow:0 8px 22px rgba(0,0,0,.18)}.login-visual-brand span{font-size:11px;font-weight:800;letter-spacing:.22em;color:#a9bdd0}
.login-visual-copy{margin-top:105px;max-width:590px}.login-visual-copy small{font-weight:900;letter-spacing:.2em;color:#4de1bf}.login-visual-copy h1{font-size:clamp(40px,4.5vw,66px);line-height:1.02;margin:17px 0 20px;letter-spacing:-.045em}.login-visual-copy h1 b{color:#4de1bf}.login-visual-copy p{font-size:17px;line-height:1.7;color:#bfd0df;max-width:520px}
.login-flow{position:absolute;left:42px;right:42px;bottom:44px;display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.login-flow div{padding:16px;border-radius:16px;border:1px solid rgba(255,255,255,.11);background:rgba(255,255,255,.045);backdrop-filter:blur(7px)}.login-flow span{display:inline-grid;place-items:center;width:31px;height:31px;border-radius:10px;background:rgba(77,225,191,.14);color:#4de1bf;font-size:11px;font-weight:900}.login-flow b{display:block;margin-top:12px}.login-flow small{display:block;margin-top:5px;color:#9fb3c8;line-height:1.35}
.login-card{padding:54px 45px 38px;display:flex;flex-direction:column;justify-content:center}.login-logo{width:160px;margin-bottom:36px}.login-heading span{font-size:11px;color:var(--orange);font-weight:900;letter-spacing:.2em}.login-heading h2{margin:8px 0 5px;font-size:32px;letter-spacing:-.03em}.login-heading p{margin:0 0 28px;color:var(--muted)}
label{display:grid;gap:7px;margin-bottom:15px;font-size:12px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.03em}label small{font-weight:500;text-transform:none;letter-spacing:0;line-height:1.35}
input,select,textarea{width:100%;border:1px solid var(--line);border-radius:12px;background:var(--panel);color:var(--text);padding:12px 14px;outline:none;transition:border .2s,box-shadow .2s}input:focus,select:focus,textarea:focus{border-color:#49a8d7;box-shadow:0 0 0 4px rgba(46,125,176,.1)}textarea{min-height:120px;resize:vertical}
.login-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:7px}.btn{border:0;border-radius:12px;padding:12px 16px;font-weight:800;transition:transform .16s,box-shadow .16s,background .16s}.btn:hover{transform:translateY(-1px)}.btn.primary{background:linear-gradient(135deg,var(--navy),var(--navy-3));color:#fff;box-shadow:0 9px 20px rgba(11,41,71,.18)}.btn.secondary{background:var(--panel);border:1px solid var(--line);color:var(--text)}.btn.teal{background:var(--teal);color:#fff}.btn.orange{background:var(--orange);color:#fff}.btn.danger{background:#fff0f1;color:#bb2535;border:1px solid #ffd7dc}.btn.small{padding:8px 11px;border-radius:10px;font-size:12px}.message{min-height:18px;color:var(--red);font-size:13px}.login-security{margin-top:22px;padding-top:18px;border-top:1px solid var(--line);font-size:11px;color:var(--muted);text-align:center}

/* Shell */
.app{min-height:100vh;display:flex;flex-direction:column}.utility-bar{height:43px;padding:0 25px;display:flex;align-items:center;justify-content:space-between;background:#0f3559;color:#fff;font-size:11px}.utility-bar>div{display:flex;align-items:center;gap:18px}.utility-bar strong{font-size:12px;letter-spacing:.09em}.utility-bar span{color:#d7e4ef}.utility-right{gap:22px!important}.live-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#47e1a8;box-shadow:0 0 10px #47e1a8;margin-right:5px}
.main-header{position:sticky;top:0;z-index:60;min-height:92px;padding:12px 24px;display:grid;grid-template-columns:310px minmax(320px,1fr) auto;align-items:center;gap:18px;background:rgba(255,255,255,.96);border-bottom:1px solid var(--line);backdrop-filter:blur(14px)}
body[data-dark="true"] .main-header{background:rgba(17,29,44,.95)}.brand-home{border:0;background:transparent;display:flex;align-items:center;text-align:left;gap:15px;color:var(--text);padding:0}.brand-home img{width:100px}.brand-home div{display:grid;gap:2px}.brand-home b{font-size:17px}.brand-home span{font-size:11px;color:var(--muted)}
.global-search{position:relative;height:52px;display:grid;grid-template-columns:135px 32px 1fr auto;align-items:center;border:1px solid var(--line);background:var(--panel);border-radius:14px;overflow:visible;box-shadow:0 5px 18px rgba(14,45,70,.04)}.global-search select{height:50px;border:0;border-right:1px solid var(--line);border-radius:14px 0 0 14px;background:transparent}.global-search input{height:50px;border:0;box-shadow:none;background:transparent;padding-left:0}.global-search kbd{margin-right:9px;padding:4px 7px;border:1px solid var(--line);border-radius:7px;background:var(--soft);font-size:10px;color:var(--muted)}.search-icon{font-size:25px;color:var(--muted);text-align:center}.search-results{position:absolute;top:59px;left:0;right:0;z-index:120;padding:8px;background:var(--panel);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);max-height:430px;overflow:auto}.search-result{padding:11px;border-radius:11px;display:flex;align-items:center;gap:11px}.search-result:hover{background:var(--soft)}.search-result i{width:35px;height:35px;border-radius:10px;display:grid;place-items:center;background:#e7f5f2;color:var(--teal);font-style:normal}.search-result div{display:grid}.search-result b{font-size:13px}.search-result small{color:var(--muted)}
.header-actions{display:flex;align-items:center;gap:8px}.circle{position:relative;width:43px;height:43px;border-radius:50%;border:1px solid var(--line);background:var(--panel);color:var(--text);display:grid;place-items:center;font-weight:900}.circle:hover{background:var(--soft)}.notification-button i{position:absolute;right:-2px;top:-3px;min-width:18px;height:18px;padding:0 4px;border-radius:10px;display:grid;place-items:center;background:var(--orange);color:#fff;font-size:10px;font-style:normal}.create-ticket-btn{height:44px;padding:0 16px;border:0;border-radius:12px;color:#fff;background:linear-gradient(135deg,var(--navy),var(--navy-3));font-weight:850;box-shadow:0 9px 20px rgba(11,41,71,.17);white-space:nowrap}.create-ticket-btn span{font-size:19px;margin-right:4px}.user-chip{min-width:170px;border:0;background:transparent;color:var(--text);display:flex;align-items:center;gap:9px;text-align:left;padding:3px}.user-chip>span:nth-child(2){display:grid}.user-chip b{font-size:13px}.user-chip small{color:var(--muted);font-size:10px}.user-chip i{margin-left:auto;font-style:normal;color:var(--muted)}.avatar{flex:0 0 auto;width:42px;height:42px;border-radius:50%;display:grid!important;place-items:center;background:linear-gradient(135deg,var(--orange),#ffad47);color:#fff;font-weight:900;font-size:16px}
.top-nav{position:sticky;top:92px;z-index:50;min-height:58px;padding:0 24px;display:flex;align-items:stretch;gap:2px;background:var(--panel);border-bottom:1px solid var(--line);box-shadow:0 4px 13px rgba(15,35,60,.035)}.nav-item{position:relative;border:0;background:transparent;color:var(--text);padding:0 17px;font-size:13px;font-weight:730;display:flex;align-items:center;gap:7px}.nav-item:hover{background:var(--soft)}.nav-item.active{color:var(--navy)}.nav-item.active:after{content:"";position:absolute;left:12px;right:12px;bottom:0;height:3px;border-radius:3px 3px 0 0;background:var(--orange)}body[data-dark="true"] .nav-item.active{color:#fff}.nav-icon{font-size:15px}
.content{flex:1;width:100%;max-width:1920px;margin:0 auto;padding:28px}.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:20px}.eyebrow{font-size:10px;font-weight:900;letter-spacing:.18em;color:var(--orange);text-transform:uppercase}.page-head h1{margin:7px 0 4px;font-size:31px;letter-spacing:-.035em}.page-head p{margin:0;color:var(--muted);font-size:13px}.page-actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap}
footer{min-height:46px;padding:0 28px;display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);background:var(--panel);color:var(--muted);font-size:11px}

/* Cards and dashboard */
.grid{display:grid;gap:14px}.kpi-grid{grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:15px}.kpi-card{position:relative;padding:20px;border:1px solid var(--line);border-radius:17px;background:var(--panel);box-shadow:var(--shadow-sm);overflow:hidden}.kpi-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--blue)}.kpi-card.teal:before{background:var(--teal)}.kpi-card.orange:before{background:var(--orange)}.kpi-card.red:before{background:var(--red)}.kpi-card .kpi-top{display:flex;justify-content:space-between;align-items:center}.kpi-card small{color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.07em}.kpi-card .kpi-icon{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:#eaf3fb;color:var(--blue);font-size:18px}.kpi-card.teal .kpi-icon{background:#e5f7f3;color:var(--teal)}.kpi-card.orange .kpi-icon{background:#fff1df;color:var(--orange)}.kpi-card.red .kpi-icon{background:#ffeaed;color:var(--red)}.kpi-value{display:flex;align-items:flex-end;gap:8px;margin-top:10px}.kpi-value strong{font-size:31px;line-height:1}.kpi-value span{font-size:11px;color:var(--muted);padding-bottom:3px}.kpi-trend{margin-top:11px;font-size:11px;color:var(--muted)}.kpi-trend b{color:var(--green)}
.dashboard-grid{grid-template-columns:1.45fr .85fr}.panel{border:1px solid var(--line);border-radius:18px;background:var(--panel);box-shadow:var(--shadow-sm);overflow:hidden}.panel-head{padding:17px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.panel-head h2{font-size:17px;margin:0}.panel-head p{margin:4px 0 0;color:var(--muted);font-size:11px}.panel-body{padding:18px}.panel-link{border:0;background:transparent;color:var(--blue);font-size:11px;font-weight:800}
.work-queues{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.queue-card{padding:14px;border:1px solid var(--line);border-radius:14px;background:var(--panel-2);transition:.18s}.queue-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-sm)}.queue-card span{display:grid;place-items:center;width:34px;height:34px;border-radius:10px;background:#e8f3fb;color:var(--blue)}.queue-card b{display:block;margin-top:10px;font-size:13px}.queue-card strong{display:block;margin-top:4px;font-size:23px}.queue-card small{color:var(--muted)}
.ticket-list{display:grid}.ticket-row{display:grid;grid-template-columns:125px minmax(230px,1.5fr) 150px 125px 130px 120px;align-items:center;gap:12px;padding:13px 16px;border-bottom:1px solid var(--line);font-size:12px;cursor:pointer}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:var(--soft)}.ticket-row.header{cursor:default;background:var(--panel-2);color:var(--muted);font-size:10px;font-weight:850;text-transform:uppercase;letter-spacing:.04em}.ticket-row.header:hover{background:var(--panel-2)}.ticket-subject{display:grid;gap:4px}.ticket-subject b{font-size:13px}.ticket-subject small{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-number{font-weight:900;color:var(--navy-3)}body[data-dark="true"] .ticket-number{color:#73b7e3}
.status,.priority,.tag{display:inline-flex;align-items:center;width:max-content;gap:5px;padding:5px 8px;border-radius:999px;font-size:10px;font-weight:850}.status:before,.priority:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.status.new{color:#1e6ba0;background:#e8f3fb}.status.assigned{color:#7450b8;background:#f0ebfb}.status.in_progress{color:#b36b00;background:#fff2df}.status.waiting_for_user{color:#8b5c10;background:#fff6dc}.status.on_hold{color:#6b7280;background:#edf0f3}.status.resolved{color:#137755;background:#e5f6ef}.status.closed{color:#38556f;background:#e8eef4}.status.cancelled{color:#b52e3c;background:#ffe9ec}.priority.low{color:#3e728d;background:#e8f5f8}.priority.medium{color:#986400;background:#fff4dc}.priority.high{color:#c24c20;background:#fff0e7}.priority.critical{color:#b91c2b;background:#ffe8eb}.tag{background:var(--soft);color:var(--muted)}
.sla-meter{display:grid;gap:5px}.sla-meter small{font-size:10px;color:var(--muted)}.sla-line{height:5px;background:var(--soft);border-radius:5px;overflow:hidden}.sla-line i{display:block;height:100%;border-radius:5px;background:var(--green)}.sla-meter.risk .sla-line i{background:var(--amber)}.sla-meter.breached .sla-line i{background:var(--red)}
.chart-bars{height:250px;display:flex;align-items:flex-end;gap:18px;padding-top:18px}.chart-column{flex:1;min-width:52px;display:grid;justify-items:center;gap:8px}.chart-column .bar-stack{width:100%;height:190px;display:flex;align-items:flex-end;justify-content:center;gap:5px;border-bottom:1px solid var(--line)}.chart-column i{display:block;width:18px;border-radius:6px 6px 0 0;background:linear-gradient(180deg,#4b9dcc,#2e7db0)}.chart-column i.alt{background:linear-gradient(180deg,#39caae,#16a085)}.chart-column b{font-size:11px}.chart-column small{font-size:9px;color:var(--muted)}
.donut-wrap{display:grid;grid-template-columns:170px 1fr;align-items:center;gap:18px}.donut{--value:82;position:relative;width:160px;height:160px;border-radius:50%;background:conic-gradient(var(--teal) calc(var(--value)*1%),var(--soft) 0);display:grid;place-items:center}.donut:after{content:"";position:absolute;inset:20px;border-radius:50%;background:var(--panel)}.donut-center{position:relative;z-index:2;text-align:center}.donut-center b{display:block;font-size:30px}.donut-center small{color:var(--muted)}.legend{display:grid;gap:11px}.legend div{display:flex;align-items:center;justify-content:space-between;font-size:11px}.legend span{display:flex;align-items:center;gap:7px}.legend i{width:9px;height:9px;border-radius:3px;background:var(--teal)}.legend div:nth-child(2) i{background:var(--amber)}.legend div:nth-child(3) i{background:var(--red)}
.activity-list{display:grid}.activity-item{display:grid;grid-template-columns:39px 1fr auto;gap:11px;align-items:start;padding:12px 0;border-bottom:1px solid var(--line)}.activity-item:last-child{border-bottom:0}.activity-icon{width:36px;height:36px;border-radius:11px;display:grid;place-items:center;background:var(--soft);color:var(--navy-3)}.activity-item b{font-size:12px}.activity-item p{margin:3px 0;color:var(--muted);font-size:11px;line-height:1.45}.activity-item time{font-size:9px;color:var(--muted);white-space:nowrap}
.catalog-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.service-card{position:relative;min-height:180px;padding:19px;border:1px solid var(--line);border-radius:17px;background:var(--panel);box-shadow:var(--shadow-sm);overflow:hidden;transition:.18s}.service-card:hover{transform:translateY(-3px);box-shadow:var(--shadow)}.service-card:after{content:"";position:absolute;width:115px;height:115px;border-radius:50%;right:-55px;bottom:-55px;background:var(--service-color,#dbeef8);opacity:.45}.service-icon{width:45px;height:45px;border-radius:13px;display:grid;place-items:center;background:var(--service-soft,#e9f4fb);color:var(--service-main,var(--blue));font-size:22px}.service-card h3{font-size:15px;margin:14px 0 6px}.service-card p{margin:0;color:var(--muted);font-size:11px;line-height:1.5}.service-card footer{position:absolute;left:19px;right:19px;bottom:15px;min-height:0;padding:0;border:0;background:transparent;display:flex;justify-content:space-between;font-size:10px}.service-card footer b{color:var(--service-main,var(--blue))}
.filters{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.filter-input{width:auto;min-width:155px;background:var(--panel)}.table-wrap{overflow:auto}.data-table{width:100%;border-collapse:collapse;font-size:12px}.data-table th{padding:12px;text-align:left;background:var(--panel-2);color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.data-table td{padding:12px;border-top:1px solid var(--line);vertical-align:middle}.data-table tr:hover td{background:var(--soft)}.data-table .actions{display:flex;gap:6px}.empty-state{padding:45px;text-align:center}.empty-state i{display:grid;place-items:center;width:64px;height:64px;margin:0 auto 15px;border-radius:20px;background:var(--soft);font-style:normal;font-size:26px}.empty-state h3{margin:0}.empty-state p{color:var(--muted);font-size:12px}

/* Modal / panel */
.modal-backdrop,.side-panel-backdrop{position:fixed;inset:0;z-index:200;background:rgba(4,14,27,.55);backdrop-filter:blur(5px)}.modal{position:fixed;z-index:210;left:50%;top:50%;transform:translate(-50%,-50%);width:min(820px,calc(100vw - 28px));max-height:calc(100vh - 36px);overflow:auto;border-radius:22px;background:var(--panel);box-shadow:0 35px 90px rgba(0,0,0,.28)}.modal.large{width:min(1080px,calc(100vw - 28px))}.modal-head{position:sticky;top:0;z-index:4;padding:18px 21px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);background:var(--panel)}.modal-head h2{margin:0;font-size:20px}.close-btn{width:38px;height:38px;border-radius:12px;border:1px solid var(--line);background:var(--panel);color:var(--text)}.modal-body{padding:21px}.modal-foot{position:sticky;bottom:0;padding:15px 21px;display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);background:var(--panel)}.modal-actions{display:flex;gap:8px}
.side-panel{position:fixed;z-index:230;top:0;right:0;width:min(680px,100vw);height:100vh;background:var(--panel);box-shadow:-25px 0 60px rgba(0,0,0,.2);overflow:auto;animation:slideIn .25s ease}.side-panel-backdrop{z-index:220}.side-panel-head{position:sticky;top:0;z-index:5;padding:19px 22px;background:var(--panel);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.side-panel-body{padding:22px}.ticket-hero{padding:18px;border-radius:17px;background:linear-gradient(135deg,#0d3559,#174e76);color:#fff}.ticket-hero small{color:#b7cde0}.ticket-hero h2{margin:8px 0 12px;font-size:23px}.ticket-meta{display:flex;gap:8px;flex-wrap:wrap}.ticket-meta span{padding:6px 9px;border-radius:999px;background:rgba(255,255,255,.1);font-size:10px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:11px;margin:15px 0}.detail-card{padding:13px;border:1px solid var(--line);border-radius:13px;background:var(--panel-2)}.detail-card small{display:block;color:var(--muted);font-size:9px;text-transform:uppercase;font-weight:850}.detail-card b{display:block;margin-top:4px;font-size:12px}.timeline{position:relative;padding-left:22px}.timeline:before{content:"";position:absolute;left:7px;top:7px;bottom:7px;width:2px;background:var(--line)}.timeline-item{position:relative;padding:0 0 18px}.timeline-item:before{content:"";position:absolute;left:-20px;top:4px;width:10px;height:10px;border-radius:50%;background:var(--teal);border:3px solid var(--panel)}.timeline-item b{font-size:12px}.timeline-item p{margin:4px 0;color:var(--muted);font-size:11px}.timeline-item time{font-size:9px;color:var(--muted)}
.comment-box{display:grid;gap:8px;margin-top:16px}.comment-box textarea{min-height:85px}.comments{display:grid;gap:9px}.comment{padding:13px;border-radius:13px;background:var(--panel-2);border:1px solid var(--line)}.comment-head{display:flex;align-items:center;justify-content:space-between}.comment-head b{font-size:11px}.comment-head time{font-size:9px;color:var(--muted)}.comment p{margin:7px 0 0;font-size:12px;line-height:1.55}
.wizard-steps{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:20px}.wizard-step{position:relative;padding:12px;border-radius:12px;background:var(--soft);color:var(--muted);font-size:11px;font-weight:800}.wizard-step.active{background:#e5f6f2;color:var(--teal)}.wizard-step.done{background:#e8f3fb;color:var(--blue)}.wizard-step span{display:inline-grid;place-items:center;width:24px;height:24px;margin-right:6px;border-radius:8px;background:var(--panel);font-size:10px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-grid .full{grid-column:1/-1}.choice-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.choice-card{padding:14px;border:1px solid var(--line);border-radius:13px;background:var(--panel);text-align:left;color:var(--text)}.choice-card:hover,.choice-card.selected{border-color:var(--teal);box-shadow:0 0 0 3px rgba(22,160,133,.08)}.choice-card i{display:grid;place-items:center;width:36px;height:36px;border-radius:11px;background:var(--soft);font-style:normal}.choice-card b{display:block;margin-top:9px;font-size:12px}.choice-card small{display:block;margin-top:3px;color:var(--muted);font-size:9px}.priority-choice{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.priority-option{padding:11px;border-radius:11px;border:1px solid var(--line);background:var(--panel);font-size:11px;font-weight:800}.priority-option.selected{border-color:var(--orange);background:#fff7ec}
.review-card{padding:16px;border:1px solid var(--line);border-radius:15px;background:var(--panel-2)}.review-card dl{display:grid;grid-template-columns:140px 1fr;gap:9px;margin:0}.review-card dt{color:var(--muted);font-size:11px}.review-card dd{margin:0;font-size:12px;font-weight:700}
.toast-stack{position:fixed;right:18px;bottom:18px;z-index:500;display:grid;gap:9px}.toast{min-width:260px;max-width:390px;padding:13px 15px;border-radius:13px;background:#0c2c4a;color:#fff;box-shadow:0 14px 40px rgba(0,0,0,.2);font-size:12px;animation:toastIn .2s ease}.toast.success{background:#126c51}.toast.error{background:#a82835}.offline-status{position:fixed;left:15px;bottom:12px;z-index:480;display:flex;align-items:center;gap:7px;padding:8px 12px;border-radius:999px;background:#0b2947;color:#fff;box-shadow:0 8px 25px rgba(0,0,0,.2);font-size:10px;font-weight:850}.offline-status i{width:8px;height:8px;border-radius:50%;background:#44dfa5;box-shadow:0 0 10px #44dfa5}.offline-status.offline i{background:#f1a22a;box-shadow:0 0 10px #f1a22a}.offline-status.syncing i{background:#6db7e6;animation:pulse 1s infinite}
@keyframes slideIn{from{transform:translateX(100%)}}@keyframes toastIn{from{opacity:0;transform:translateY(8px)}}

/* Responsive */
@media(max-width:1250px){
  .main-header{grid-template-columns:240px minmax(280px,1fr) auto}.brand-home img{width:82px}.brand-home span{display:none}.create-ticket-btn{width:44px;padding:0;font-size:0}.create-ticket-btn span{font-size:20px;margin:0}.user-chip{min-width:auto}.user-chip>span:nth-child(2),.user-chip>i{display:none}.catalog-grid{grid-template-columns:repeat(3,1fr)}.ticket-row{grid-template-columns:115px minmax(220px,1.5fr) 135px 115px 120px}.ticket-row>*:nth-child(6){display:none}
}
@media(max-width:980px){
  .utility-bar{display:none}.main-header{top:0;grid-template-columns:1fr auto;min-height:76px}.global-search{grid-column:1/-1;grid-row:2}.top-nav{top:76px;overflow:auto;padding:0 12px}.content{padding:20px}.kpi-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid{grid-template-columns:1fr}.catalog-grid{grid-template-columns:repeat(2,1fr)}.login-shell{grid-template-columns:1fr}.login-visual{display:none}.login-card{max-width:560px;width:100%;margin:auto}.ticket-row{grid-template-columns:105px minmax(220px,1fr) 120px 110px}.ticket-row>*:nth-child(5){display:none}.work-queues{grid-template-columns:repeat(2,1fr)}
}
@media(max-width:680px){
  .splash-copy{top:9%}.splash-copy h1{white-space:normal;line-height:1.05}.splash-core{width:300px;height:300px}.logo-disc{width:145px;height:145px}.logo-disc img{width:98px}.splash-trust{gap:18px;bottom:12%;width:94%;justify-content:center}.splash-trust div{max-width:100px}.splash-trust span{display:none}.flow-node{font-size:9px;padding:6px 8px}.login-view{padding:0;background:var(--panel)}.login-shell{min-height:100vh;border:0;border-radius:0}.login-card{padding:32px 20px}.login-logo{width:135px;margin-bottom:28px}.main-header{padding:10px 13px;gap:10px}.brand-home img{width:76px}.brand-home div{display:none}.header-actions{gap:5px}.header-actions .circle:nth-of-type(1),.header-actions .circle:nth-of-type(2){display:none}.circle{width:39px;height:39px}.user-chip{padding:0}.avatar{width:39px;height:39px}.global-search{height:47px}.global-search select{display:none}.global-search{grid-template-columns:33px 1fr auto}.global-search input{height:45px}.top-nav{top:67px;min-height:52px}.nav-item{padding:0 13px;white-space:nowrap}.nav-item span:last-child{display:none}.content{padding:16px 12px}.page-head{align-items:flex-start;flex-direction:column}.page-head h1{font-size:26px}.kpi-grid{grid-template-columns:1fr 1fr;gap:9px}.kpi-card{padding:14px}.kpi-value strong{font-size:25px}.kpi-card .kpi-icon{width:32px;height:32px}.catalog-grid{grid-template-columns:1fr}.work-queues{grid-template-columns:1fr 1fr}.ticket-row{grid-template-columns:92px minmax(180px,1fr) 100px}.ticket-row>*:nth-child(4){display:none}.panel-head{padding:14px}.panel-body{padding:14px}.chart-bars{gap:7px}.chart-column i{width:12px}.donut-wrap{grid-template-columns:1fr;justify-items:center}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:1}.choice-grid{grid-template-columns:1fr 1fr}.priority-choice{grid-template-columns:1fr 1fr}.wizard-step{font-size:0;text-align:center}.wizard-step span{margin:0}.modal{width:calc(100vw - 14px);max-height:calc(100vh - 14px);border-radius:17px}.modal-body{padding:15px}.side-panel{width:100vw}.side-panel-body{padding:16px}.detail-grid{grid-template-columns:1fr}.toast-stack{left:12px;right:12px}.toast{min-width:0;max-width:none}.utility-right{display:none}footer{padding:0 14px}
}
@media(max-width:430px){
  .kpi-grid{grid-template-columns:1fr}.work-queues{grid-template-columns:1fr}.choice-grid{grid-template-columns:1fr}.ticket-row{grid-template-columns:82px minmax(190px,1fr)}.ticket-row>*:nth-child(3){display:none}.login-actions{grid-template-columns:1fr}
}


/* =========================================================
   V2.0 ENTERPRISE ITSM EXPERIENCE
   Role-based Employee Center + Agent Workspace
   ========================================================= */
:root{--bg:#f3f5f8;--panel:#fff;--panel-2:#f8fafc;--line:#e1e6ed;--text:#172b3f;--muted:#66788b;--soft:#eef2f6;--radius:12px;--shadow:0 8px 24px rgba(17,38,63,.07);--shadow-sm:0 3px 12px rgba(17,38,63,.06)}
.utility-bar{display:none!important}.app{background:var(--bg)}
.main-header{position:sticky;top:0;z-index:80;min-height:68px;padding:9px 20px;grid-template-columns:245px minmax(320px,720px) 1fr;gap:18px;background:rgba(255,255,255,.98);box-shadow:0 1px 0 var(--line);border:0}
.brand-home{gap:12px}.brand-home img{width:84px}.brand-home b{font-size:15px}.brand-home span{font-size:10px}.global-search{height:44px;border-radius:8px;box-shadow:none;background:#f6f8fa}.global-search select{height:42px}.global-search input{height:42px}.global-search kbd{border-radius:5px}.header-actions{margin-left:auto}.create-ticket-btn{height:42px;border-radius:8px;background:#ef7d00;box-shadow:none}.create-ticket-btn:hover{background:#d96f00}.circle{width:40px;height:40px;border-radius:8px}.user-chip{height:44px;border-radius:8px;padding:3px 8px 3px 4px}.avatar{width:36px;height:36px;border-radius:7px}
.workspace-shell{display:grid;grid-template-columns:220px minmax(0,1fr);min-height:calc(100vh - 68px)}
.top-nav{position:sticky;top:68px;z-index:50;height:calc(100vh - 68px);align-self:start;display:flex;flex-direction:column;gap:14px;padding:18px 12px;background:#0a2238;border:0;overflow:auto;box-shadow:inset -1px 0 rgba(255,255,255,.05)}
.side-nav-group{display:grid;gap:4px}.side-nav-label{padding:6px 11px 4px;color:#6f8ba4;font-size:9px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.nav-item{min-height:42px;padding:0 11px;border-radius:7px;color:#c7d5e1;font-size:12px;justify-content:flex-start;gap:10px;border:0}.nav-item:hover{background:rgba(255,255,255,.07);color:#fff}.nav-item.active{background:#fff;color:#102f4a;box-shadow:0 4px 14px rgba(0,0,0,.12)}.nav-item.active:after{display:none}.nav-icon{width:24px;height:24px;border-radius:6px;background:rgba(255,255,255,.07);display:grid;place-items:center;font-size:13px}.nav-item.active .nav-icon{background:#fff1e1;color:#ef7d00}
.content{width:100%;max-width:none;padding:26px 30px 38px;margin:0;overflow:hidden}footer{min-height:38px;padding:0 22px 0 242px;background:#fff;border-top:1px solid var(--line);font-size:10px}

/* Shared enterprise headings */
.section-heading{display:flex;align-items:end;justify-content:space-between;margin:6px 0 14px}.section-heading span,.agent-workspace-header>div>span,.workbench-header span,.insight-card header>span,.portal-side-card header span{display:block;color:#7c8d9e;font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.section-heading h2{margin:4px 0 0;font-size:20px;letter-spacing:-.02em}.section-heading button,.workbench-header button,.insight-card header button,.workbench-footer button{border:0;background:transparent;color:#1769aa;font-size:11px;font-weight:700}

/* Employee Center */
.employee-center-hero{margin:-26px -30px 26px;padding:46px 30px 40px;background:linear-gradient(120deg,#092a47 0%,#0f456d 58%,#17677d 100%);color:#fff;position:relative;overflow:hidden}.employee-center-hero:before{content:"";position:absolute;inset:0;background-image:radial-gradient(circle at 78% 24%,rgba(255,255,255,.11),transparent 22%),linear-gradient(rgba(255,255,255,.04) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.04) 1px,transparent 1px);background-size:auto,48px 48px,48px 48px}.employee-hero-inner{position:relative;max-width:1000px;margin:auto;text-align:center}.portal-kicker{font-size:10px;font-weight:900;letter-spacing:.18em;color:#7ae1cf}.employee-center-hero h1{margin:10px 0 8px;font-size:38px;letter-spacing:-.035em}.employee-center-hero p{margin:0 auto 22px;max-width:640px;color:#c9d8e5;font-size:14px}.portal-search-box{max-width:780px;height:58px;margin:0 auto;display:grid;grid-template-columns:46px 1fr auto;align-items:center;background:#fff;border-radius:9px;box-shadow:0 18px 45px rgba(0,0,0,.22);overflow:hidden}.portal-search-box>span{color:#557089;font-size:23px}.portal-search-box input{border:0;border-radius:0;height:58px;color:#16324b;font-size:15px;box-shadow:none;background:#fff}.portal-search-box button{height:42px;margin-right:8px;padding:0 22px;border:0;border-radius:7px;background:#ef7d00;color:#fff;font-weight:800}.portal-quick-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;max-width:780px;margin:18px auto 0}.portal-quick-actions button{display:flex;align-items:center;gap:11px;padding:12px 14px;border:1px solid rgba(255,255,255,.16);border-radius:8px;background:rgba(255,255,255,.07);color:#fff;text-align:left}.portal-quick-actions button:hover{background:rgba(255,255,255,.12)}.portal-quick-actions button>b{width:34px;height:34px;border-radius:7px;display:grid;place-items:center;background:rgba(255,255,255,.12);font-size:17px}.portal-quick-actions span{display:grid}.portal-quick-actions strong{font-size:12px}.portal-quick-actions small{margin-top:2px;color:#bcd0df;font-size:9px}
.employee-center-layout{max-width:1440px;margin:auto;display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:24px}.employee-center-main{min-width:0}.portal-service-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:11px}.portal-service-card{min-height:104px;padding:15px;display:grid;grid-template-columns:43px 1fr auto;align-items:center;gap:11px;border:1px solid var(--line);border-radius:10px;background:#fff;text-align:left;color:var(--text);box-shadow:var(--shadow-sm);transition:.18s}.portal-service-card:hover{transform:translateY(-2px);border-color:var(--service-main);box-shadow:var(--shadow)}.portal-service-icon{width:43px;height:43px;border-radius:9px;display:grid;place-items:center;background:var(--service-soft);color:var(--service-main);font-size:19px}.portal-service-card>span:nth-child(2){display:grid;gap:3px}.portal-service-card b{font-size:12px}.portal-service-card small{color:var(--muted);font-size:9px}.portal-service-card em{font-style:normal;color:#8092a3}.request-heading{margin-top:28px}.request-progress-list{border:1px solid var(--line);border-radius:10px;background:#fff;overflow:hidden;box-shadow:var(--shadow-sm)}.request-progress-row{width:100%;display:grid;grid-template-columns:44px minmax(220px,1fr) 135px 18px;align-items:center;gap:12px;padding:14px 16px;border:0;border-top:1px solid var(--line);background:#fff;color:var(--text);text-align:left}.request-progress-row:first-child{border-top:0}.request-progress-row:hover{background:#f8fafc}.request-service-mark{width:38px;height:38px;border-radius:8px;display:grid;place-items:center;background:color-mix(in srgb,var(--mark) 12%,white);color:var(--mark);font-size:17px}.request-progress-copy{display:grid;gap:3px}.request-progress-copy>b{font-size:12px}.request-progress-copy>small{color:var(--muted);font-size:9px}.request-step-line{width:180px;max-width:100%;height:3px;border-radius:10px;background:#e8edf2;overflow:hidden;margin-top:5px}.request-step-line i{display:block;height:100%;background:#2d82b5}.request-status{display:grid;justify-items:start;gap:5px}.request-status small{font-size:9px;color:var(--muted)}.request-progress-row>em{font-style:normal;color:#8a9bac;font-size:22px}.employee-center-aside{display:grid;align-content:start;gap:14px}.portal-side-card{border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:var(--shadow-sm);overflow:hidden}.portal-side-card>header{padding:15px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.portal-side-card h3{margin:4px 0 0;font-size:15px}.actions-card header>b{display:grid;place-items:center;min-width:30px;height:26px;border-radius:13px;background:#fff1e1;color:#df6f00;font-size:11px}.portal-action-row,.knowledge-link{width:100%;display:grid;grid-template-columns:32px 1fr 16px;align-items:center;gap:9px;padding:12px 15px;border:0;border-top:1px solid var(--line);background:#fff;color:var(--text);text-align:left}.portal-action-row:hover,.knowledge-link:hover{background:#f8fafc}.portal-action-row>i,.knowledge-link>span{width:30px;height:30px;border-radius:7px;display:grid;place-items:center;background:#eef4f8;color:#24698e;font-style:normal}.portal-action-row span,.knowledge-link div{display:grid;gap:2px}.portal-action-row b,.knowledge-link b{font-size:10px}.portal-action-row small,.knowledge-link small{font-size:9px;color:var(--muted)}.portal-action-row em,.knowledge-link em{font-style:normal;color:#8da0b2}.company-card{padding:18px;background:linear-gradient(140deg,#0b2d4c,#124c70);color:#fff}.company-card>span{font-size:9px;font-weight:800;letter-spacing:.1em;color:#72dec9;text-transform:uppercase}.company-card h3{margin:8px 0 8px;font-size:18px}.company-card p{margin:0;color:#c6d5e1;font-size:10px;line-height:1.6}.portal-empty{padding:24px 16px;display:grid;justify-items:center;text-align:center;color:var(--muted)}.portal-empty i{width:38px;height:38px;border-radius:9px;display:grid;place-items:center;background:#edf7f3;color:#13825f;font-style:normal}.portal-empty b{margin-top:8px;color:var(--text);font-size:11px}.portal-empty small{margin-top:4px;font-size:9px}.portal-empty.large{padding:40px}.portal-empty.large .btn{margin-top:13px}

/* Agent Workspace */
.agent-workspace-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.agent-workspace-header h1{margin:4px 0 3px;font-size:27px;letter-spacing:-.03em}.agent-workspace-header p{margin:0;color:var(--muted);font-size:11px}.agent-header-actions{display:flex;gap:8px}.agent-metric-strip{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px}.agent-metric{min-height:94px;padding:15px;display:flex;align-items:center;gap:13px;border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:var(--shadow-sm);position:relative;overflow:hidden}.agent-metric:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--metric)}.agent-metric>span{width:39px;height:39px;border-radius:9px;display:grid;place-items:center;background:color-mix(in srgb,var(--metric) 10%,white);color:var(--metric);font-size:17px}.agent-metric>div{display:grid;grid-template-columns:1fr auto;align-items:end;column-gap:10px;flex:1}.agent-metric small{grid-column:1/-1;color:var(--muted);font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.agent-metric b{font-size:25px;line-height:1}.agent-metric p{margin:0;color:var(--muted);font-size:9px}.agent-workspace-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px}.queue-workbench{min-width:0;border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:var(--shadow-sm);overflow:hidden}.workbench-header{padding:15px 17px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.workbench-header h2{margin:3px 0 0;font-size:17px}.workbench-tools{display:flex;gap:3px;padding:3px;border-radius:7px;background:#f2f5f8}.workbench-tools button{padding:7px 10px;border-radius:5px;color:#546b80}.workbench-tools button:hover{background:#fff;color:#153b5c}.queue-filter-bar{min-height:48px;padding:0 13px;display:flex;align-items:center;gap:3px;border-bottom:1px solid var(--line);background:#fbfcfd;overflow:auto}.queue-filter-bar button{height:31px;padding:0 10px;border:0;border-radius:6px;background:transparent;color:#5c7083;font-size:10px;font-weight:700;white-space:nowrap}.queue-filter-bar button.active{background:#e8f1f7;color:#164a70}.queue-filter-bar button b{margin-left:4px;color:#1d3f59}.queue-filter-bar>span{flex:1}.enterprise-ticket-table{min-width:850px}.enterprise-ticket-head,.enterprise-ticket-row{display:grid;grid-template-columns:118px minmax(240px,1.7fr) 95px 150px 115px 135px;align-items:center;gap:12px}.enterprise-ticket-head{min-height:38px;padding:0 15px;background:#f5f7f9;color:#758798;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.enterprise-ticket-row{width:100%;min-height:67px;padding:9px 15px;border:0;border-top:1px solid var(--line);background:#fff;color:var(--text);text-align:left}.enterprise-ticket-row:hover{background:#f8fafc}.enterprise-ticket-row>span{min-width:0;display:flex;align-items:center;gap:7px;font-size:10px}.enterprise-ticket-row>span:nth-child(1),.enterprise-ticket-row>span:nth-child(2),.enterprise-ticket-row>span:nth-child(6){display:grid;gap:3px}.enterprise-ticket-row b{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.enterprise-ticket-row small{color:var(--muted);font-size:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.service-dot{width:7px;height:7px;border-radius:50%}.mini-avatar{width:24px;height:24px;border-radius:6px;display:grid;place-items:center;background:#e9eef4;color:#34526b;font-size:8px;font-style:normal;font-weight:800}.unassigned-pill{padding:5px 7px;border-radius:5px;background:#fff3df;color:#a75a00;font-style:normal;font-size:8px;font-weight:800}.sla-state{font-style:normal;font-size:9px;font-weight:800}.sla-state.normal,.sla-state.met{color:#167452}.sla-state.risk{color:#ad6800}.sla-state.breached{color:#c52f3e}.workbench-footer{min-height:45px;padding:0 15px;display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);background:#fbfcfd;color:var(--muted);font-size:9px}.workspace-insights{display:grid;align-content:start;gap:12px}.insight-card{border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:var(--shadow-sm);overflow:hidden}.insight-card>header{min-height:48px;padding:0 14px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.insight-card>header>b{font-size:20px}.sla-command{padding-bottom:10px}.sla-command-bar{height:5px;margin:13px 14px;border-radius:8px;background:#e9eef2;overflow:hidden}.sla-command-bar i{display:block;height:100%;background:#18a679}.sla-legend-row{padding:6px 14px;display:flex;align-items:center;justify-content:space-between;font-size:10px}.sla-legend-row span{display:flex;align-items:center;gap:7px;color:#607487}.sla-legend-row i{width:7px;height:7px;border-radius:50%}.sla-legend-row i.ok{background:#18a679}.sla-legend-row i.warn{background:#eda323}.sla-legend-row i.bad{background:#df3d48}.priority-workspace-row{width:100%;display:grid;grid-template-columns:31px 1fr 12px;align-items:center;gap:9px;padding:11px 13px;border:0;border-top:1px solid var(--line);background:#fff;color:var(--text);text-align:left}.priority-workspace-row:hover{background:#f8fafc}.priority-workspace-row>i{width:29px;height:29px;border-radius:7px;display:grid;place-items:center;background:#fff0f1;color:#c62939;font-style:normal;font-weight:900}.priority-workspace-row>i.risk{background:#fff6e7;color:#b36a00}.priority-workspace-row span{display:grid;gap:2px;min-width:0}.priority-workspace-row b{font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.priority-workspace-row small{font-size:8px;color:var(--muted)}.priority-workspace-row em{font-style:normal;color:#91a1b0}.team-workload-row{display:grid;grid-template-columns:31px 1fr 28px;align-items:center;gap:9px;padding:10px 13px;border-top:1px solid var(--line)}.team-workload-row>span{width:29px;height:29px;border-radius:7px;display:grid;place-items:center;background:#eef3f7}.team-workload-row>div{display:grid;gap:5px}.team-workload-row b{font-size:9px}.team-workload-row>div>i{height:4px;border-radius:5px;background:#e9edf1;overflow:hidden}.team-workload-row>div>i>em{display:block;height:100%;background:#2d82b5}.team-workload-row strong{font-size:11px;text-align:right}

/* Existing pages adjusted to enterprise shell */
.page-head{margin-bottom:18px}.page-head h1{font-size:27px}.panel,.kpi-card{border-radius:10px;box-shadow:var(--shadow-sm)}.kpi-grid{gap:10px}.dashboard-grid{gap:16px}.service-card{border-radius:10px;box-shadow:var(--shadow-sm)}.modal{border-radius:12px}.side-panel{width:min(760px,100vw)}

@media(max-width:1180px){.portal-service-grid{grid-template-columns:repeat(3,1fr)}.employee-center-layout,.agent-workspace-layout{grid-template-columns:1fr}.employee-center-aside{grid-template-columns:repeat(3,1fr)}.workspace-insights{grid-template-columns:repeat(3,1fr)}.main-header{grid-template-columns:205px minmax(260px,1fr) auto}.workspace-shell{grid-template-columns:190px minmax(0,1fr)}}
@media(max-width:900px){.main-header{grid-template-columns:1fr auto;min-height:70px}.global-search{grid-column:1/-1;grid-row:2}.workspace-shell{grid-template-columns:1fr}.top-nav{position:sticky;top:70px;height:52px;display:flex;flex-direction:row;align-items:center;gap:0;padding:5px 10px;background:#0a2238;overflow:auto}.side-nav-group{display:flex;gap:3px}.side-nav-label{display:none}.nav-item{min-height:40px;white-space:nowrap}.content{padding:20px}.employee-center-hero{margin:-20px -20px 22px}.agent-metric-strip{grid-template-columns:repeat(2,1fr)}.employee-center-aside,.workspace-insights{grid-template-columns:1fr}.portal-service-grid{grid-template-columns:repeat(2,1fr)}footer{padding-left:18px}}
@media(max-width:620px){.main-header{padding:8px 11px}.brand-home div{display:none}.brand-home img{width:76px}.header-actions .circle{display:none}.create-ticket-btn{display:flex!important;width:42px;font-size:0}.content{padding:14px 10px}.employee-center-hero{margin:-14px -10px 16px;padding:32px 14px 26px}.employee-center-hero h1{font-size:28px}.portal-search-box{height:52px;grid-template-columns:40px 1fr}.portal-search-box input{height:52px;font-size:13px}.portal-search-box button{display:none}.portal-quick-actions{grid-template-columns:1fr}.portal-service-grid{grid-template-columns:1fr}.request-progress-row{grid-template-columns:38px minmax(0,1fr) 20px}.request-status{display:none}.request-step-line{width:100%}.agent-workspace-header{align-items:flex-start;gap:12px;flex-direction:column}.agent-header-actions{width:100%}.agent-header-actions .btn{flex:1}.agent-metric-strip{grid-template-columns:1fr 1fr}.agent-metric{padding:12px}.agent-metric p{display:none}.workbench-tools{display:none}.queue-filter-bar{padding:5px 8px}.queue-workbench{overflow:auto}.workspace-insights{grid-template-columns:1fr}.employee-center-aside{grid-template-columns:1fr}.portal-quick-actions button{padding:10px 12px}.portal-service-card{min-height:86px}.section-heading h2{font-size:18px}footer{padding:0 10px}}
@media(max-width:420px){.agent-metric-strip{grid-template-columns:1fr}.portal-search-box{border-radius:8px}.employee-center-hero p{font-size:11px}.section-heading{align-items:flex-start}.section-heading button{font-size:9px}}